This document clearly outlines your rights and responsibilities as a hi88 member, covering registration, deposits, withdrawals, bonuses, and responsible gaming. Please read it carefully before using our platform.
Hi88's terms and conditions are built on the principles of transparency, fairness, and member protection. Here are the 6 most important things you need to understand.
By registering and using the hi88 platform, you agree to be bound by all terms and conditions set out in this document. Please read them carefully. If you do not agree with any part of these terms, please do not use the hi88 platform.
To register and use the hi88 platform, you must meet all of the following eligibility requirements at the time of registration and throughout the period your account remains active:
Each member is permitted to register and maintain only one hi88 account. hi88 reserves the right to request identity verification documents at any time, including a copy of your Malaysian identity card (MyKad), proof of address, and proof of payment method used. Failure to provide the requested documents within the stipulated timeframe may result in temporary account suspension.
Important: All information provided during registration must be complete, accurate, and truthful. Providing false or misleading information is a serious violation of hi88's terms and may result in immediate account closure without any refund of account balance.
Hi88 reserves the right to decline any registration application without providing a reason. hi88's decision regarding the acceptance or rejection of any registration is final.
Hi88 accepts deposits via the following Malaysian payment methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX via Maybank2u or CIMB Clicks. All transactions are in Malaysian Ringgit (RM) only.
All withdrawals must be returned to the same payment method used for the original deposit. hi88 reserves the right to request identity verification before processing withdrawals of certain amounts or in situations deemed necessary for security and legal compliance purposes.
Note: Bonuses credited to your account are subject to the specified rollover requirements. Any withdrawal request made before these requirements are met will result in the bonus being automatically forfeited prior to the withdrawal being processed.
Hi88 reserves the right to delay or decline a withdrawal if there is reasonable cause to suspect fraud, money laundering, or any other breach of terms. In such cases, hi88 will notify the member concerned within a reasonable timeframe.
Hi88 offers a range of bonuses and promotions from time to time, including a Welcome Bonus of up to RM888 for new members, poker rakeback, and seasonal promotions. All bonuses are subject to the following conditions:
Poker Rakeback Note: The 30% Rakeback Programme for hi88 poker players is credited automatically each week and calculated based on the actual rake paid during that period. No rollover requirement applies to rakeback. However, rakeback does not count as part of a deposit for the purpose of meeting rollover requirements on other bonuses.
As a hi88 member, you agree to use the platform in a responsible, honest manner that is respectful of other members. The following actions are strictly prohibited:
Hi88 operates a 24/7 monitoring system to detect suspicious activity. Violation of any of the above prohibitions may result in the actions described in Section 5 below.
Hi88 reserves the right to suspend or close any member account in the following circumstances:
If an account is closed due to a terms violation, hi88 reserves the right to forfeit all unclaimed bonuses and winnings obtained through activity that breached the terms. However, any genuine deposited balance (excluding bonuses) may be returned at hi88's discretion, subject to a full investigation.
Voluntary Closure: If you wish to close your hi88 account yourself, please contact our customer support team via live chat. All eligible balances will be returned to the original payment method within 3–5 business days once the verification process is complete.
Hi88 shall not be liable under any circumstances for indirect, incidental, or consequential losses arising from the use of this platform, including:
Hi88's maximum liability in any case is limited to the total real-money amount deposited by the member concerned in the 30 days prior to the claim arising, and shall not exceed RM10,000 for any single claim.
Hi88 reserves the right to modify, add to, or amend any part of these terms and conditions at any time. Amendments take effect immediately upon publication on hi88-play.com, unless a different effective date is specified.
It is each member's responsibility to review the Terms & Conditions page regularly to ensure they are always aware of the latest version. Continued use of the hi88 platform after any amendments have been published will be considered acceptance of the revised terms.
Important Amendment Notice: For amendments that materially affect member rights — such as changes to withdrawal conditions or bonus rollover requirements — hi88 will endeavour to provide at least 7 days' notice before the changes take effect, via email or in-account notification.
Hi88 takes the protection of every member's personal data seriously. The collection, use, and storage of your personal data are governed by hi88's Privacy Policy, which can be found at Privacy Policy page us.
In brief, hi88 collects your personal data for the following purposes:
Hi88 does not sell, lend, or disclose your personal data to third parties without your written consent, except where required by law or court order. All data is protected with 256-bit SSL encryption.
Hi88 is committed to promoting a healthy and responsible gaming culture. The platform provides a range of tools to help members manage their gaming activity:
Hi88 does not permit gambling by individuals known to have a problem with gambling. If you feel that your gaming activity is beginning to affect your daily life, finances, or relationships, please contact the hi88 support team or find out more on the Responsible Gaming.
Reminder: Never bet with money you cannot afford to lose. Online entertainment should remain a fun and controlled activity — not a primary source of income or a way to resolve financial difficulties.
If you have a dispute relating to gameplay, transactions, bonuses, or any other aspect of your use of the hi88 platform, please follow the dispute resolution procedure below:
Hi88's final decision upon completion of the review process is binding on all parties. These terms are governed by the laws of Malaysia, and any related legal action must be initiated in a court of competent jurisdiction in Malaysia.
A summary of answers to the most frequently asked questions by hi88 members regarding the platform's terms of use.
All your personal information, financial transactions, and gaming history on hi88 are protected with 256-bit SSL encryption. hi88 does not disclose your data to any third party without your written consent. You have the right to request, amend, or delete your personal data at any time. Full details are available on the Privacy Policy us.
Hi88 believes that online entertainment should remain a fun and controlled activity. Never bet with money you cannot afford to lose. Set firm limits before you play and stick to them. Avoid chasing losses. Use the deposit limit, betting limit, and temporary break features in your account to stay in control. The hi88 platform is for users aged 18 and above only. Further information and support resources are available on the Responsible Gaming.